Return Policy
At americanlegacyfish.com, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Please review the following policy regarding returns and refunds.
Returns
Most new, unopened items sold by americanlegacyfish.com can be returned within 30 days of delivery for a full refund. Items must be in their original condition and packaging. We will also need the original receipt or proof of purchase.
Exchanges
If you need to exchange an item for a different one, please return the original item for a refund and place a new order for the item you wish to purchase.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately. We will arrange for a return, replacement, or refund. Photos of the damaged item or defect may be required.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personal care items
- Items marked as final sale or clearance
Return Shipping
You are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error or a defective item, we will cover the return shipping costs.
How to Return an Item
To return an item, please visit our website and initiate a return through your account or by contacting us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received your refund after it was approved, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Need Help?
If you have any questions about our return policy, please visit our website for more information.